Privacy Policy
Introduction and Our Commitment
At silvoroqent, we understand that trust forms the foundation of every successful business relationship. This privacy policy explains how we collect, use, protect, and manage your personal information when you interact with our business diversification services and educational resources.
We're committed to transparency in our data practices because we believe you deserve to know exactly how your information is handled. This policy complies with the Australian Privacy Act 1988, including the Australian Privacy Principles (APPs), and reflects our genuine commitment to protecting your privacy rights.
Information We Collect
We collect information in several ways when you engage with our services. Here's what we gather and why we need it:
Personal Information You Provide
When you reach out for consultations or enroll in our learning programs, we collect your name, email address, phone number, business details, and relevant professional background. We also gather information about your current financial situation and diversification goals to provide tailored advice.
Technical Information
Our website collects standard technical data including your IP address, browser type, device information, and how you navigate through our site. This helps us improve your experience and ensure our services work properly across different devices and browsers.
Communication Records
We maintain records of our conversations, emails, and consultations with you. This helps us provide consistent service and remember important details about your business diversification journey.
How We Use Your Information
Every piece of information we collect serves a specific purpose in helping you achieve your business diversification goals:
- Providing personalized business diversification strategies based on your specific situation and goals
- Delivering educational content through our learning programs scheduled for late 2025 and early 2026
- Communicating important updates about market conditions, new opportunities, and program developments
- Improving our services based on client feedback and usage patterns
- Ensuring the security and proper functioning of our systems and website
- Meeting our legal obligations under Australian business and tax laws
- Processing payments and managing your account information securely
Important Note: We never use your personal information for marketing unrelated services or sell your data to third parties for their marketing purposes.
Your Privacy Rights Under Australian Law
As an Australian resident, you have specific rights regarding your personal information. We've designed our processes to make exercising these rights straightforward:
Access Your Information
You can request a copy of all personal information we hold about you. We'll provide this within 30 days and in a format that's easy to understand.
Correction Rights
If any information we have is incorrect or outdated, you can ask us to correct it. We'll update our records and notify any third parties if necessary.
Restrict Processing
You can ask us to limit how we use your information in certain circumstances, such as while we investigate a complaint about accuracy.
Data Portability
You can request your information in a portable format if you want to transfer it to another service provider.
Withdrawal of Consent
Where we rely on your consent to process information, you can withdraw that consent at any time.
Complaint Rights
If you're unhappy with how we handle your information, you can complain to us directly or to the Office of the Australian Information Commissioner.
Data Sharing and Third-Party Relationships
We work with a carefully selected group of partners to deliver our services effectively. Here's how we share information and with whom:
Service Providers
We share necessary information with trusted providers who help deliver our services – including payment processors, email service providers, and educational platform providers for our 2026 learning programs. All these partners are bound by strict confidentiality agreements and data protection requirements.
Professional Advisors
Sometimes we consult with legal, accounting, or other professional advisors on complex business diversification matters. We only share information that's directly relevant to providing you better service.
Legal Requirements
We may disclose information when required by Australian law, court orders, or regulatory authorities. This includes compliance with tax reporting requirements and anti-money laundering obligations.
We Never: Sell your personal information to marketing companies, share your data with competitors, or use your information for purposes unrelated to our business relationship.
Data Security and Protection Measures
Protecting your information is fundamental to how we operate. We've implemented comprehensive security measures that reflect the sensitive nature of business and financial information:
Technical Safeguards
- End-to-end encryption for all data transmission and storage
- Regular security audits and penetration testing by independent experts
- Multi-factor authentication for all team member accounts
- Automated backup systems with encrypted off-site storage
- Real-time monitoring for suspicious activity or unauthorized access attempts
Physical and Administrative Controls
Our Bunbury office maintains strict physical security protocols. All team members undergo comprehensive privacy training and sign detailed confidentiality agreements. We maintain detailed access logs and regularly review who has access to what information.
Incident Response
In the unlikely event of a data breach, we have a comprehensive response plan that includes immediate containment, thorough investigation, and prompt notification to affected clients and relevant authorities as required by law.
Data Retention and Deletion
We keep your information only as long as necessary to provide our services and meet our legal obligations. Here's our approach to data retention:
Active Client Relationships
While you're actively working with us, we maintain comprehensive records to ensure consistent service quality and track your progress toward diversification goals.
Post-Service Period
After our active relationship ends, we retain essential records for seven years to comply with Australian tax and business record requirements. This includes basic contact information and service history.
Marketing Communications
If you've subscribed to our updates, we keep your contact preferences until you unsubscribe or request deletion.
Secure Deletion Process
When retention periods expire, we securely delete information using industry-standard methods that make recovery impossible.
International Data Transfers
While we primarily operate within Australia, some of our service providers may process information overseas. When this happens, we ensure appropriate safeguards are in place:
- All overseas processing partners must meet or exceed Australian privacy standards
- We use contractual clauses that require the same level of protection as Australian law
- Regular audits ensure compliance with our international data transfer agreements
- You always have the right to object to overseas processing of your information
Currently, some of our technology infrastructure partners operate in New Zealand, the United Kingdom, and Canada – all jurisdictions with strong privacy protections.
Cookies and Website Technology
Our website uses cookies and similar technologies to enhance your experience and gather insights about how our services are used:
Essential Cookies
These are necessary for our website to function properly and cannot be disabled. They include session management, security features, and basic functionality.
Analytics Cookies
We use analytics tools to understand how visitors interact with our website. This helps us improve content and identify technical issues. You can opt out of analytics tracking through your browser settings.
Preference Cookies
These remember your choices about cookie preferences, language settings, and other customization options to improve your experience on return visits.
Changes to This Privacy Policy
We review and update this privacy policy regularly to ensure it remains current with our practices and legal requirements. When we make significant changes, we'll notify you through:
- Email notification to active clients and program participants
- Prominent notice on our website for at least 30 days
- Direct communication during scheduled consultations or meetings
Minor updates, such as clarifications or contact information changes, may be made without specific notification, but the "Last Updated" date at the top of this policy will always reflect the most recent changes.
Contact Us About Privacy
We believe privacy questions deserve prompt, clear answers. Our team is always available to help you understand or exercise your privacy rights.
We aim to respond to all privacy inquiries within 48 hours and resolve formal requests within 30 days as required by Australian privacy law.